FAQs
1. What can I expect during the initial 90-minute conflict assessment?
The initial 90-minute session is a structured, slow-paced assessment designed to understand your conflict pattern, attachment triggers, communication habits, and emotional regulation style.
We take time to map what's happening underneath the surface so we can build a clear plan for moving forward. Clients often describe the session as the first time conflict finally makes sense.
2. How do I know whether individual therapy or couples therapy is right for me?
If the conflict feels internal; identity pressure, emotional regulation, personal patterns, or stress you are carrying alone, individual therapy is often the best starting point.
If the conflict is relational; communication breakdowns, escalation cycles, attachment collisions, or repeated arguments, couples therapy is typically the right fit.
Many clients benefit from a combination of both, especially in high-conflict situations.
3. Why doesn't Lakeside accept insurance?
Insurance requires a mental-health diagnosis, session limits, and treatment plans that fit their criteria rather than your needs.
Conflict-resolution work is most effective when it's consistent, flexible, and tailored to your specific situation. Private pay allows us to provide specialized care without restrictions or labels that don't reflect your story.
4. Do you provide superbills for out-of-network reimbursement?
Yes. If your insurance plan offers out-of-network benefits, we can provide a superbill that you may submit for potential reimbursement. Coverage varies by plan, so we encourage clients to check with their insurance provider directly.
5. How do the 8-session and 12-session packages work, and why are they time-limited?
Packages offer structured, consistency support, and a therapeutic arc with a defined number of sessions to support consistent progress.
The 8-session package must be used within 90 days, and the 12-session package must be used within 120 days.
These timeframes are intentional, conflict resolution is most effective when sessions occur weekly or bi-weekly. Consistency builds momentum, stabilizes communication, and prevents old patterns from resurfacing.
Packages do not always offer reduced rate, they offer structure, clarity, and a predictable pathway for change.
6. What is your cancellation policy?
We require 48 hours' notice for cancellations or rescheduled appointments.
Sessions canceled late or missed without notice or sufficient notice are charged at the full rate.
For packages and subscriptions, missed or late-canceled sessions are counted as used, or completed.
7. Are packages refundable?
No. All package payments are non-refundable. Packages reserve dedicated time on the schedule and are designed to support consistent therapeutic momentum. Once purchased, the full fee is owed regardless of attendance, cancellation, or early termination services.
8. What happens if I don't use all the sessions in my package?
Sessions not used within that window expire and cannot be refunded, credited, or transferred.
Package sessions must be used within the designated timeframe; 90-days for 8 session packages and 120 days for 12-session packages.